Guitar Reps Privacy Policy
This Privacy Policy ("Policy") explains how Guitar Reps ("we", "us" or "our") collects, uses, discloses, retains and protects information in connection with the Guitar Reps mobile application for iPhone (the "App") and the services provided through it (together, the "Services"). It also explains the choices and rights available to you. By using the App, you acknowledge that you have read and understood this Policy.
1. Contact Us
If you have any questions about this Privacy Policy, please contact us at support.guitarreps@gmail.com.
2. Data We Collect and Why
Depending on your use of our services, we may collect the following categories of personal information:
- Account and contact information such as name, email addresses, account identifiers, and information provided through Sign in with Apple.
- Support communications. If you email us, we receive your email address, your message and any device details included with it.
- Subscription status and purchase history (payments are processed by Apple; we do not receive your payment details).
- Practice and progress data such as exercises played, session durations, results, awards, and app settings.
- Crash reports and diagnostic data, including device model and operating system version, to find and fix problems in the App.
- Technical log data, such as your IP address, connection times and sign-in events, used to keep the App secure and prevent misuse.
- Usage data, such as which features and screens are used and approximate region, used to understand and improve the App.
- Microphone audio, processed on your device while you play during exercises (see Section 3).
3. Microphone Access
Guitar Reps asks for microphone permission to detect the notes and chords you play and provide feedback during supported exercises. Audio is processed on your device in real time and is used only for that analysis. It is not recorded, stored, transmitted or shared.
4. How We Use Information
We use the information described above only to:
- Provide the App and your subscription, including creating your account and saving and syncing your practice progress across your devices;
- Verify purchases, restore purchases and manage subscription access;
- Keep the App secure and reliable, and prevent fraud and misuse;
- Diagnose and fix errors, and understand and improve how the App is used;
- Respond to your questions and support requests; and
- Comply with our legal obligations.
We do not use your information for advertising, and we do not sell it.
5. Legal Bases for Processing
Where data protection law requires a legal basis for processing (for example, in the United Kingdom), we rely on the following:
- Performance of a contract: To provide the App and your subscription, including your account and progress.
- Legitimate interests: To keep the App secure and reliable, fix errors and understand and improve how the App is used, where these interests are not overridden by your rights.
- Consent: Where required by law. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
- Legal obligation: To meet applicable legal requirements, such as tax and accounting requirements.
6. How We Share Information
We may disclose personal information to:
- Service providers: Third-party providers for hosting, subscription management, payment processing, analytics, and customer support.
- For legal reasons: Where reasonably necessary to comply with law or valid legal requests, protect rights and safety, investigate misuse, or establish, exercise, or defend legal claims.
- In a business transfer: In connection with a proposed or completed sale, merger, or transfer of the Services.
- With your consent: Where you direct us to share information or consent to a particular disclosure.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
7. No Tracking or Advertising
The App does not track you, as defined by Apple's App Tracking Transparency framework. We do not link data collected in the App with data from other companies' apps or websites for advertising, we do not access your device's advertising identifier (IDFA), and we do not show third-party ads.
8. How Long We Keep Information
We keep your information only as long as we need it, then delete or anonymize it:
- Account and practice information: until you delete your account, then within 30 days.
- Crash reports, diagnostics and logs: up to 90 days.
- Usage data: up to 14 months.
- Purchase records: as long as tax and accounting law requires.
- Support emails: up to 12 months after your request is resolved.
- Microphone audio: Audio is processed in real time on your device and is not retained.
9. Your Choices and Account Deletion
You can manage microphone access at any time through your device's settings. Exercises that evaluate your playing require microphone access.
You can delete your account within the App at Settings → Account → Delete account. You may also contact us at support.guitarreps@gmail.com for assistance or to make any other privacy request.
When your account is deleted, we delete the personal data associated with it, including your account information, practice and progress data and any practice you have logged, within 30 days, subject to the retention periods and the limited legal, tax and security exceptions described in Section 8. Where we must retain information, we limit its use to the purpose for which it is retained. We also revoke the App's Sign in with Apple authorization for your account.
Deleting the App from your device removes the data stored on that device, but does not delete your account or the data associated with it. Deleting your account does not cancel an Apple subscription. You can manage or cancel subscriptions through your Apple subscription settings on your device.
10. Security
We use reasonable technical and organizational measures to protect personal information, including encryption in transit and limiting access to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. International Data Transfers
We are based in the United States, and we and our service providers store and process personal data in the United States. Our service providers may also process personal data in other countries where they or their sub-processors operate. If you use the App from outside the United States, your personal data will be transferred to the United States, where data protection laws may differ from those of your country. Where personal data is transferred from a country whose law restricts such transfers, such as the United Kingdom, we rely on appropriate safeguards required by that law, such as standard contractual clauses or an approved data transfer framework, included in our agreements with our service providers.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information and obtain a copy.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Restrict certain processing.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on consent.
- Complain to a relevant data protection authority.
California and Other US State Residents. Depending on your state, you may have the rights described above, including the right to know what personal information we collect, use and disclose. We do not sell or share your personal information for cross-context behavioral advertising, and we do not use sensitive personal information to infer characteristics about you.
13. Children's Privacy
The App is not directed to children under 13 (or the minimum age required in your country, such as 16 in parts of the EEA), and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us at support.guitarreps@gmail.com and we will delete it.
14. Changes to This Policy
We may update this Policy to reflect changes to the Services, our practices, or applicable requirements. The "Last updated" date identifies the latest revision. For material changes, we will provide additional notice and obtain consent where required by applicable law.