Support

Questions, a problem, or an idea for the app? Email us at support.guitarreps@gmail.com and we’ll reply by email.

In the app, Settings › Help & support has answers to common questions and a Contact us form.

Common questions

The app isn’t hearing my notes. Check that microphone access is on in iOS Settings › Guitar Reps › Microphone. Tune your guitar first, play close to the phone in a quiet room, and let each note ring.

How do I cancel my subscription? Subscriptions are managed by Apple: iOS Settings › your name › Subscriptions. Pro stays on until the end of the period you paid for.

I paid, but Pro is still locked. In the app, go to Settings › Subscription › Restore purchases, signed in with the Apple ID you paid with.

How do I get a refund? Apple handles refunds: request one at reportaproblem.apple.com, signed in with your Apple ID.

How do I delete my account? In the app: Settings › Account › Delete account. This deletes your account and your progress. It does not cancel an Apple subscription.